FAQs

Why do I need to have an assessment?

Your Employer / HR Department will ask you to have an assessment carried out so that your particular needs can be matched with those of your role responsibilities – this will ensure that you get the help that you will need. The assessment will identify equipment and other support you may need, how much it will cost and where to get it from. It will also identify any training you might need to make best use of the equipment recommended, and detail any special examination arrangements if appropriate.

The cost of your assessment will be paid by your employer. If you need help with travel costs to the assessment, you should ask your employer whether they can be of assistance.

Do not arrange for an assessment without receiving confirmation from your employer.

How soon can I have an assessment done?

We can make an appointment for your assessment to take place within 10 days.

How can I arrange my assessment?

To arrange an assessment, you can get in touch with Contact Associates by sending an email to customerservice@contact-associates.co.uk, by telephone (01823 273 060) or fax (01823 259 658), when we will agree a convenient date and time for your assessment.  We will also send you written confirmation of your assessment appointment, together with a map and directions on how to find us, and a few details on what to expect during your assessment. We have facilities at several locations throughout the country.

What happens during the assessment?

The assessment is confidential and conducted in a relaxed and supportive environment by assessors with specialist experience of your disability or specific learning difficulty. The assessment is not a test but the opportunity for you to discuss your additional needs within the context of your work. You will have the opportunity to talk about your past experiences and any strategies you have developed to address your difficulties. Your assessor will consider any items of information and communication technology and/or ergonomic equipment you may need, together with support strategies including on site mentoring/coaching. A written report will be produced and will record their recommendations; after you have read and agree with the report we will send your employer a copy; they will be responsible for providing the recommendations.

How long does an assessment take?

We recommend that you allow up to 2 hours for your assessment although it might not take this long.

What do I need to bring with me to the assessment?

Think about where your difficulties lie, if you have some examples this may help.

What happens after my assessment?

Your assessor will prepare a report detailing their recommendations, based on the difficulties and strategies discussed with you during your assessment. This will be sent to you within 10 days and you have the opportunity to ask any further questions you may have. If you accept the recommendations made in your report, Contact Associates Ltd will send a final copy to your employer for funding authorization.

When will I receive my report?

You will be sent your report within 10 days of your assessment appointment.

How will payments be made?

Your employer will be responsible for arranging the finance.